Privacy Policy

Effective Date: 13 August 2026

Pakenham Pickleball is operated by Elite Indoor Sportz Pty Ltd (“we”, “us” or “our”). We are committed to protecting your privacy and handling your personal information responsibly.

Information We Collect

When you use our website, make a booking, become a member, register for Social Play or another program, contact us, or visit our venue, we may collect information including your:

Name, email address, phone number and contact details
Booking and attendance information
Membership information
Payment and transaction information
Communications with us
Information provided when registering for programs, events or promotions
Website usage and technical information, such as browser, device and cookie data

Where a booking or registration relates to a child, we may also collect information provided by their parent or guardian.

How We Use Your Information

We may use your personal information to:

Manage court bookings, Social Play sessions, memberships and other programs
Process payments and refunds
Communicate with you about bookings or your membership
Provide customer service
Send information about Pakenham Pickleball, promotions, events and offers where permitted
Operate, improve and secure our website and services
Meet our legal and regulatory obligations

Bookings and Third-Party Services

Pakenham Pickleball uses third-party providers to help operate our business, including our online booking and payment systems.

Your personal information may therefore be processed by service providers such as our booking platform, payment processor, website provider and other technology providers where necessary to provide our services.

These providers have their own privacy policies and practices.

Payments

We do not generally store your complete credit or debit card details. Online payments are processed through our third-party payment providers using their secure payment systems.

Marketing

If you choo

se to receive marketing communications from us, we may send you information about upcoming sessions, events, promotions, memberships and other Pakenham Pickleball activities.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

Cookies and Website Information

Our website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve the customer experience.

You can control cookies through your browser settings, although disabling certain cookies may affect website functionality.

Sharing Your Information

We do not sell your personal information.

We may disclose information to trusted service providers where reasonably necessary to operate our business, process bookings or payments, provide services to you, or comply with legal requirements.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Access and Correction

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

Privacy Enquiries and Complaints

If you have a question or concern about how we handle your personal information, please contact us.

Elite Indoor Sportz Pty Ltd
Trading as Pakenham Pickleball

ABN: 20 638 873 640

49 Southeast Boulevard
Pakenham VIC 3810

Australia
Phone: 03 9123 1311

We will take reasonable steps to investigate and respond to privacy concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations. The latest version will be published on this website.